Business & Service Design


Jump’s approach to service design is firmly rooted in the user’s centrality: what are the user’s needs and how can services be built to solve their problems? Jump’s multidisciplinary teams take a holistic approach to service design.
We design the entire user/consumer path, systematically creating frictionless interactions between user/customer and service.
To engage the new service on the market or to evolve an existing service, we then define the people, processes, technology and organizational structure needed to deliver the experience. In collaboration with Jump’s strategic consulting, marketing and technology teams, we help make the new solutions operational, with the aim of evolving the company, supporting it in the implementation phase of the new service.


Customer journey mapping Customer experience Blueprint & storyboarding Business process design Campaign design Workplace design Technology strategy